Frequently Asked Questions

Yes. We offer suits, tuxedos, and coordinating accessories for purchase or rental. Purchased merchandise can be shipped within our delivery area. Rental orders placed online are picked up at our San Jose store.

Use our appointment booking page to select an available appointment. Contact us if you need help choosing an appointment or planning for your event.

Tuxedo Fashions is located at 363 Meridian Ave., San Jose, CA 95126.

No. You can check out as a guest. Account creation is not currently offered during checkout.

Yes. Available fabric swatches cost $3 each, including shipping. Orders containing only fabric swatches do not need to meet the free standard shipping minimum.

No. Online rental orders must be picked up at our San Jose store. Follow the pickup and return dates on your rental order or agreement.

The rental price covers up to five days, beginning on your scheduled pickup date. Each additional day reserved beyond five days costs $10 per outfit, per day.

Return your rental by the agreed return date on your order or rental agreement. Late returns incur a fee of $20 per outfit, per day until returned. See our Rental Contract for full terms.

Yes. Professional cleaning is included in the rental price. Charges for loss or damage may apply under the Rental Contract.

Rental cancellations follow the timing, charges, and refund or credit options in our Rental Contract. Contact us promptly if your plans change. Purchase cancellation rules do not apply to rentals.

We ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Standard shipping is based on your merchandise subtotal after discounts and before tax:

• Under $100: $20.
• $100–$149.99: $10.
• $150 or more: Free.

Fabric swatches include shipping. Expedited and overnight shipping cost extra. See our Shipping Information for details.

Standard and expedited orders are processed within one business day after payment confirmation, except special orders. After shipment, standard delivery is within five business days and expedited delivery is within two to four business days.

Transit time is separate from processing time. Delivery may be affected by carrier delays, weather, holidays, or remote locations. Contact us before ordering if you need your purchase for a specific event date.

Yes, for an additional charge. Overnight orders placed before 9:00 AM Pacific Time on a business day ship that day for next-business-day delivery. Special orders are excluded from the same-day shipping cutoff.

Special orders ship directly from the manufacturer to you when ready. Standard processing times do not apply. Contact us before ordering if you need availability or expected shipping information.

Once your order ships, you will receive a shipment confirmation and tracking number by email.

Regular purchases canceled before shipment receive a full refund to the original payment method, with no cancellation fee. Contact us promptly to request cancellation.

Special orders cannot be canceled once submitted to the manufacturer. For an order that has already shipped, see our Exchanges & Returns Policy.

Contact cs@tuxedofashions.com or 844-378-8937 promptly with your order number and details so we can help resolve the issue.

Eligible merchandise must be received back by us within 15 days of your receiving the order. In-store purchase deadlines begin when you collect your purchase.

Refunds go to the original payment method, with no restocking fee or deduction of the original shipping charge. See our Exchanges & Returns Policy for all conditions.

Request an exchange within seven days of receiving your order. Ship the original merchandise back within 15 days of receiving it, or bring it to our store within that period. Exchanges are subject to availability.

Items must be unused, undamaged, unworn, and unaltered, with original packaging, original tags if applicable, and a receipt or proof of purchase. Special orders are excluded from returns and exchanges.

Eligible returns for a refund include free return shipping. One exchange per item includes free shipping in both directions when the deadlines and merchandise conditions are met. Additional exchanges do not include free shipping. Submit the return or exchange request form for approval and the appropriate shipping label before mailing merchandise.

Yes. Eligible online purchases may be returned or exchanged at our San Jose store within the applicable deadlines. The same purchase return and exchange policy applies to online and in-store purchases.

Please submit the return or exchange request form before bringing your merchandise to the store.

You may receive a full refund instead if the original merchandise is received back by us within 30 days of your receiving the original order and meets the return conditions.

All return and exchange requests must be submitted using the form on our Exchanges & Returns page. Please submit the form before shipping merchandise or bringing it to our store. The applicable deadlines and merchandise conditions still apply.

Our Privacy Policy explains what information we collect, how we use it, and how to make a privacy request.

Call 844-378-8937, email cs@tuxedofashions.com, or visit Tuxedo Fashions at 363 Meridian Ave., San Jose, CA 95126.