Exchanges & Returns

Exchanges and Returns for Purchases

Our exchanges and returns policy applies to online and in-store purchases from Tuxedo Fashions. Deadlines begin when you receive your order or collect your in-store purchase. You can also bring online purchases to our San Jose store for a return or exchange.

Returns for a Refund

To qualify for a refund, we must receive eligible merchandise back within 15 days after you receive your order.

We issue refunds to the original payment method within one day after we receive an eligible return. Your bank or payment provider may require additional processing time before the refund appears in your account. We do not charge a restocking fee or deduct the original shipping charge from your refund.

Exchanges

Request an exchange within 7 days of receiving your order. Ship the original merchandise back within 15 days of receiving your order, or bring it to our store within that same period.

Exchanges are subject to availability. For one exchange per item, we provide free shipping in both directions. You must meet the deadlines and merchandise conditions below. This includes exchanges for size, fit, color, or style. Additional exchanges do not include free shipping.

If your approved replacement is unavailable, you may receive a full refund instead. We must receive the original merchandise back within 30 days after you receive the original order. The merchandise must also meet the conditions below.

Merchandise Conditions

Items returned for a refund or exchange must:

• Be in their original packaging.
• Be unused and undamaged.
• Include original tags, if applicable.
• Be unworn and unaltered.
• Include the receipt or proof of purchase.

You cannot return or exchange special orders.

How to Arrange Exchanges and Returns

Use the request form above.  You may also bring your purchase and proof of purchase to our San Jose store within the applicable deadline.

Before mailing merchandise, contact us for approval and shipping instructions. Eligible returns for a refund include free return shipping. For an eligible first exchange, we include shipping in both directions. Contact us to obtain the appropriate shipping label.

Submitting a request does not by itself complete a return or exchange. The applicable shipping or receipt deadline and merchandise conditions still apply.

Store and return address:
Tuxedo Fashions
363 Meridian Ave.
San Jose, CA 95126

Rental Returns

Rentals follow our Rental Contract, rather than the purchase return and exchange policy above.

• Return deadline: Return your rental by the agreed return date shown on your rental order or agreement.
• Late returns: If you return your rental order after the agreed return date, we charge $20 for each day it is late. This fee applies once per rental order, regardless of how many rental items it contains. The daily late fee stops on the day you pay Tuxedo Fashions the replacement cost.
• Loss or damage: Repair or replacement charges may apply as described in the Rental Contract.

For questions about your rental return, contact us at 844-378-8937 or cs@tuxedofashions.com.