Tuxedo Fashions respects your privacy. This policy explains how we handle personal information when you browse our website, purchase products, inquire about rentals, create an account, or contact us.
Information We Collect
- Contact information: Your name, email address, phone number, and billing or shipping address.
- Order and service information: Products purchased, sizes selected, order history, rental inquiries, event details you provide, and communications with our team.
- Account information: Information used to create and manage your customer account.
- Shopping preferences: Products saved to your wishlist and information needed to maintain your shopping cart.
- Payment and transaction information: Information associated with payments, payment status, and refunds.
- Technical information: Information associated with website requests, such as IP addresses and browser information, which may be processed by our website infrastructure and service providers.
We receive information when you provide it through checkout, forms, account registration, appointments, or direct communications. Cookies and similar technologies also support website features.
How We Use Information
- Process purchases, payments, shipping, and refunds.
- Respond to questions and assist with rentals, sizing, and appointments.
- Maintain customer accounts, shopping carts, and wishlists.
- Send order updates and other service communications.
- Send promotional communications when you choose to receive them.
- Operate and protect our website, troubleshoot problems, and meet applicable legal obligations.
Payments
We offer payments through Stripe and PayPal. Depending on the payment method you select, information needed to process the payment is provided to the relevant payment provider. We receive transaction information to help manage orders, payment status, and refunds.
These providers also handle information under their own privacy notices:
Service Providers and External Features
Information may be handled by providers supporting website hosting, payment processing, order delivery, appointment scheduling, and other services you request. Information shared depends on the service involved.
- WooCommerce: Supports our online store, customer accounts, and order records.
- Appointlet: Provides our linked appointment-booking service. Information you enter when booking is handled through that service.
- Wishlists: Our wishlist feature stores selected products and related list information. Authorized store staff may access wishlist information.
- Google Merchant Center: Receives product catalog information for our Google product listings.
- Google Fonts: Our site includes fonts requested from Google. Loading these fonts involves sending technical request information, such as your IP address, to Google.
External websites and services have their own privacy practices. We may also disclose information when required by law or when necessary to address fraud, security issues, or legal claims.
Cookies and Shopping Features
Our website uses cookies and similar technologies to support features such as shopping carts, account sessions, and wishlists. You can manage or delete cookies through your browser settings. Blocking cookies may affect these features.
Browser cookie settings do not necessarily prevent all third-party data collection or constitute an opt-out of the sale or sharing of information. Contact us with questions about website tracking or your privacy choices.
How Long We Keep Information
Our WooCommerce settings currently specify a 12-month retention period for inactive accounts and personal information associated with completed orders. Pending, failed, and cancelled orders are configured for a 5-day retention period, and refunded orders for 1 month.
These are configured cleanup periods, not a guarantee that every copy is removed at the same time. They do not control records held in our separate in-house rental system, payment-provider records, backups, or other business records. Retention of those records depends on operational needs, the relevant provider’s practices, and applicable legal requirements.
Your Choices and Requests
Contact us to request access to, correction of, or deletion of your personal information. Available rights and exceptions depend on applicable law. We may need to verify your identity for certain requests.
Please do not include passwords, full payment card numbers, or identification documents in your initial message.
To stop promotional emails, use the unsubscribe link in a marketing email or contact us. You may still receive messages concerning purchases, rentals, appointments, or other requested services.
Changes to This Policy
When we update this policy, we will post the revised version here with an updated effective date. Where required by law, we will provide additional notice of material changes.
Contact Us
- Email: cs@tuxedofashions.com
- Phone: 844-378-8937
- Mail: Tuxedo Fashions, 363 Meridian Ave., San Jose, CA 95126