Shipping Information

Shipping for Purchases

We ship purchased merchandise to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Rentals are not shipped. Rental orders placed online must be picked up at our San Jose store.

Standard Shipping Rates

Standard shipping charges are based on your merchandise subtotal after discounts and before tax:

• Under $100: $20 standard shipping.
• $100–$149.99: $10 standard shipping.
• $150 or more: Free standard shipping.

Fabric swatches: The $3 price per swatch includes shipping. The standard shipping minimum does not apply to orders containing only fabric swatches.

Additional charges apply to expedited and overnight shipping. Free standard shipping does not include these upgrades.

Order Processing

Standard and expedited orders are processed within one business day after payment is confirmed, except for special orders described below.

Orders placed on weekends or holidays are processed on the next business day. Business days are Monday through Friday, excluding holidays.

Shipping Methods and Delivery Times

The following transit times begin when your order ships. Processing time is separate.

• Standard shipping: Delivery within 5 business days after shipment.
• Expedited shipping: Delivery within 2–4 business days after shipment. Additional charges apply.
• Overnight shipping: Delivery the next business day after shipment. Additional charges apply.

Overnight cutoff: Orders placed with overnight shipping before 9:00 AM Pacific Time on a business day ship that same day. The same-day shipping cutoff does not apply to special orders.

Delivery times may be affected by carrier delays, weather, holidays, or remote delivery locations. If you need an order for a specific event date, contact us before ordering to discuss timing.

Special Orders

Special-order items ship directly from the manufacturer to the customer when ready. The standard one-business-day processing time and same-day overnight shipping cutoff do not apply.

Contact us before placing a special order if you need information about availability or expected shipping timing.

Shipment Confirmation and Tracking

Once your order ships, you will receive a shipment confirmation and tracking number by email. Use the tracking number to follow your package on the carrier’s website.

Lost or Damaged Shipments

If your package is lost or arrives damaged, contact us promptly at cs@tuxedofashions.com or 844-378-8937. Include your order number and details about the issue so we can assist you and work with the carrier to resolve it.

Returns and Exchanges

For eligibility, deadlines, and return-shipping arrangements, please review our Exchanges & Returns Policy. Special orders are excluded from returns and exchanges.

Rental Pickup

Online rental orders are picked up at:

Tuxedo Fashions
363 Meridian Ave.
San Jose, CA 95126

Please follow the pickup and return dates on your rental order or agreement. See our Rental Contract for rental terms.

Contact Us

Email: cs@tuxedofashions.com
Phone: 844-378-8937