Rental Contract

Rental Contract

This agreement applies to the rental items in your order. You may buy and rent in one checkout. Pick up and return rental items at our San Jose store on the dates shown in your order confirmation. Purchased items are covered by our purchase policies.

This Rental Contract (“Agreement”) is entered into between Tuxedo Fashions (“We,” “Us,” or “Company”) and the renter (“You” or “Renter”) and governs the terms and conditions of the rental of products or equipment provided through our e-commerce store. By renting from us, you agree to the following terms:

1. Rental Terms

• Your rental includes up to five calendar days, counting both your pickup date and your return date. If you reserve more than five days, each additional day costs $10 for the entire reservation, regardless of how many rental items it contains. This charge appears in your order summary as Additional Rental Days.
• Rental Fees: You agree to pay the rental fees as outlined in your order confirmation. Additional charges may apply for late returns, damages, or missing items.
• Professional cleaning of all rental items is included in the price of the rental.

2. Use of Rental Products

• Proper Use: You agree to use the rented products responsibly and for their intended purpose.
• Prohibited Use: Do not modify, sublease, or use the products in any illegal or unsafe manner.

3. Condition of Products

• Inspection: You are responsible for inspecting the product upon pickup. Notify us immediately if the product is damaged or defective.
• Return Condition: The product must be returned in the same condition as received, except for normal wear and tear.

4. Late Returns

If the product is not returned by the agreed return date:

• Late Return Fee. If you return your rental order after the agreed return date, we charge $20 for each day it is late. This fee applies once per rental order, regardless of how many rental items it contains.
• If your entire rental order is still outstanding more than 14 days after your scheduled return date, we charge the replacement cost for each missing piece. The $20 daily late fee for your rental order stops on the day you pay Tuxedo Fashions the replacement cost.

Partial returns. If you return part of your rental order and any pieces are missing, we charge the replacement cost for each missing piece that same day. This applies to all rental items, including garments, shoes, and accessories, as well as the garment bag.

Replacement-cost refunds. If you bring a missing item back to our San Jose store within 30 days of your scheduled rental return date, we refund the replacement cost you paid for that item. This applies to all rental items, including garments, shoes, and accessories, as well as the garment bag. We issue the refund to the same payment method you used to pay the replacement cost.

5. Loss or Damage

If you spill something on a rental item, call us at 844-378-8937 as soon as possible. Tell us what spilled and where it landed. Leave washing, dry cleaning, and spot treatment to our store.

• Normal wear. Light creasing from sitting or wearing a garment is normal. Your rental price covers normal wear and professional cleaning.
• Repairable damage. If a rental item is damaged beyond normal wear and we can repair it, you are responsible for the cost of the repair.
• Loss, theft, or damage beyond repair. If a rental item is lost, stolen, or damaged beyond repair, you are responsible for its full replacement cost. See the Replacement Costs table for the charge for each item.

6. Cancellation and Refunds

How to cancel. Only the customer who placed the order can cancel the rental. Visit our San Jose store at 363 Meridian Ave. or email cs@tuxedofashions.com. Please provide your order number. We do not accept cancellations by phone. An in-person cancellation counts on the date you make the request at the store. An email cancellation counts on the date you send your request, even if we read it later.

• Cancellation Policy: If you cancel at least 14 days before your scheduled rental pickup date, the service charge is the lesser of $40 or the amount you paid for the rental portion of your order. We refund any remaining rental payment. If you cancel 1 to 13 calendar days before your scheduled pickup date, you choose either a 50% refund or a 100% credit. We calculate both options using the amount you paid for the rental portion of your order, including any prepaid Additional Rental Days. To use the credit, you must book one future rental within six months of your original scheduled pickup date. You may schedule pickup for that rental after the six-month booking deadline.
• If you cancel on or after your scheduled rental pickup date, or after you leave the store with your rental items, only the rental portion of your order is nonrefundable under this policy. If you also bought items in the same order, our purchase policies apply to those items. 

7. Liability

We are not responsible for any injuries, damages, or losses arising from the use of the rented product. You agree to use the product at your own risk.

• Customer agrees that we are not responsible or liable for personal items left in the apparel.

8. Governing Law

This Agreement is governed by the laws of California. Any disputes will be resolved in the courts of Santa Clara County, California.

9. Contact Information

If you have any questions about this Rental Contract, please contact us:

• Email: cs@tuxedofashions.com
• Phone: 844-378-8937
• Address: 363 Meridian Ave, San Jose, CA 95126

10. Acceptance of Terms

By placing a rental order, you acknowledge that you have read, understood, and agree to this Rental Contract.